TradieDocket Support

Product and account help

Include your account email, the page or workflow involved, what you expected to happen and what happened instead. Screenshots are useful if they do not expose customer or payment information.

Account deletion

The workspace owner can request deletion of an account and workspace. Send the request from the account email and identify the workspace. We will verify identity and authority before deletion.

Deletion is irreversible after active records and applicable backups expire. Some billing, security or transaction records may be retained where required by law or reasonably needed to resolve disputes and prevent fraud.

Data export

Workspace owners may request an export of workspace information. Send the request from the account email and describe whether you need the full workspace or a specific category such as customers, jobs, work logs, quotes or invoices.

We will confirm the available format and delivery method after verifying the request.

Billing help

For subscription changes or cancellation, first use the Stripe billing portal available under Settings and Membership. For a billing error, include the workspace email, charge date and amount.

Do not send your password, complete card number or card security code. See our Refunds and Cancellation Policy.

Privacy request or complaint

You can request access to or correction of personal information, make a privacy complaint, or ask a question about how information is handled. We may need to verify your identity before releasing or changing information.

Privacy complaints are handled under our Privacy Policy, and we aim to respond within 30 days.